Terms and Conditions

This page sets out the terms and conditions under which our email advice service is provided. Please read it carefully.

[Note that none of the matters set on this page will affect your statutory rights.]

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1. The person giving your advice

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1.1 Our Legal email advice service is provided by and will be delivered by a specialist lawyer or solicitor.

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2. Payment

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2.1 No advice can be given until the fee has been paid and received by Rapid Legal Ltd.

2.2 Payment must be made online via the Rapid Legal Ltd payments system.  We will not, save in exceptional circumstances, accept payment via any other method.

2.3 The amount of the fixed fee may change from time to time, but this will only affect clients who instruct us after the information on the Rapid Legal Ltd Website has been changed to show the new fee.

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3. The time frame for your advice

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3.1 Once you have made the payment, you will be re-directed to the Instruction form which needs to be completed before We send you the advice email.

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4. Documents

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4.1 You can, for the email advice service, submit up to three electronic documents for the lawyer or solicitor to consider when preparing for your advice.

4.2 These must be uploaded to the instruction form via the upload buttons you will find there.  The form will accept documents in the following formats: pdf, jpg, doc, docx, txt, xls, xlsx.

4.3 If for any reason you are unable to upload your documents to the form, you should email us on ask@rapidlegal.uk.

 

5. Cancellations

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5.3 Rapid Legal Ltd can cancel in the following situations:

5.3.1 If We have a ‘conflict of interest’ (i.e. they are already acting for or have represented in the past any person or organization who is involved in or has in any way caused or contributed to your problem) you will receive a full refund.

5.3.3 If the subject matter concerns an area of law where We do not have expertise or if for any other reason they consider, at their discretion, that the advice is not something that they will be able to provide.  In which case you will receive a full refund.

 

6. The Advice Email

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6.1 The advice email will be sent within one business day of your order.

6.2 If the problem is too complex to give a complete answer in the advice email, the solicitor or lawyer will give preliminary advice and a quotation (if appropriate) for further work.

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7. Complaints

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7.1 If you are unhappy about any aspect of the advice service, please contact Rapid Legal Ltd via email ask@rapidlegal.uk.  We will aim to respond within five working days of receipt of your email.

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8. Further work

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If any further work is done by the solicitor or lawyer other than the fixed fee advice email, the following will apply:

8.1 Rapid Legal Ltd, will advise regarding fees and the nature of the work to be done.

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9. Liability and other matters

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9.1. Rapid Legal Ltd shall only extend to the advice and services provided on matters upon which you have actually instructed us. We rely upon you for the accuracy of the information and/or documentation you provide. We will not be liable to you for any Losses caused wholly or in part by the provision by you of false, misleading or incomplete information or documentation or due to the acts or omissions of any persons other than this firm or arising from any cause beyond our reasonable control.

9.2. Your rights in respect of any breach on our part in respect of work done by us for you, shall only be enforceable if notice in writing giving all material details of any claim shall have been given to us within two years of the date the instruction form is emailed to us.

9.3. Any liability We may have (whether to you or anyone else, and how ever it arises), shall exclude, any indirect or consequential economic loss or damage (including loss of profits) suffered by you or any third party arising from, or in connection with, the work done for you, however the indirect or consequential economic loss or damage is caused, including our negligence but not our willful default.

9.4. Nothing in this section of these terms shall impose on us any liability of any kind or for any amount which We would not have but for this section. Nothing in this section shall have the effect of restricting our liability in respect of any kind of loss, damage or liability which cannot or must not be excluded or limited under English law.

9.5. Nothing in this agreement shall benefit any third party and the Contracts (Rights of Third Parties) Act 1999 shall not apply.

9.6. The agreement between us is subject to English law, and you agree to submit to the exclusive jurisdiction of the English courts if there is any dispute between us which involves court proceedings.